Privacy Policy

Company: Queen City Roofing and Exteriors

Website: https://www.queencityroofingkc.com

Queen City Roofing and Exteriors (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request an inspection, submit a contact form, call us, text us, or otherwise interact with us online.

1. Information We Collect

We may collect the following categories of information:

Name
Phone number
Email address
Property address
Service request details
Insurance-related information you choose to provide
Communications you send to us
Website usage information, including device, browser, IP address, pages visited, and referral sources

2. How We Collect Information

We may collect information:

Directly from you when you fill out a form, request an estimate, or contact us
Automatically through cookies, analytics tools, server logs, and similar technologies
From advertising or referral platforms when you submit lead information through those services
From service providers that help us operate our website and marketing systems

3. How We Use Information

We may use your information to:

Respond to inquiries and schedule inspections
Provide estimates and project information
Communicate about your requested services
Improve our website, services, and customer experience
Send appointment reminders, service updates, or follow-up communications
Process billing or collections where applicable
Maintain business records
Detect fraud, abuse, or unauthorized activity
Comply with legal obligations

4. Marketing Communications

We may contact you by phone or email about your inquiry, appointment, estimate or related services. Marketing emails are sent only if you check the optional email box, and you can unsubscribe using the link in any marketing email or by contacting us.

Text messages: We send text messages only if you opt in, for example by checking an optional text-message box on our website forms. Care texts (appointments, inspections, estimates, project updates and customer care) and marketing texts (offers and promotions) are separate choices. Giving us your phone number or submitting a form does not by itself sign you up for texts, and consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See the Text Messaging (SMS) Program section of our Terms & Conditions.

We do not sell your personal information for cash. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be sold or shared with third parties. The sharing described below excludes text-message opt-in data and consent; we disclose that information only to service providers that help us deliver text messages and customer support, solely to provide those services for us. Otherwise, we may share information with:

Employees, subcontractors, and project partners involved in serving your request
Website hosting providers, CRM systems, scheduling providers, analytics providers, and other technology vendors
Advertising and lead-generation platforms used to manage inquiries
Insurance carriers, adjusters, or related parties when necessary for a project and authorized by you or permitted by law
Legal, regulatory, or law enforcement authorities when required
Professional advisors or collection providers where necessary to enforce agreements or protect our rights

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, ad performance, and visitor behavior. These tools may collect technical data about your browser, device, and interactions with our website.

You can manage cookie preferences through your browser settings, although disabling certain cookies may affect website performance.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or storage system is guaranteed to be completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary for business, legal, operational, tax, recordkeeping, dispute resolution, and enforcement purposes.

9. Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children through the website.

10. Third-Party Services

Our website may use third-party tools, plug-ins, forms, chat features, maps, call tracking, or analytics services. Those third parties may collect information according to their own privacy policies, and we encourage you to review them.

11. Your Choices

You may contact us to:

Request updates to your contact information
Ask general questions about our privacy practices
Opt out of certain future marketing communications

Depending on where you live, you may have additional privacy rights under applicable law.

12. Do Not Track

Our website may not respond to browser “Do Not Track” signals in a uniform way because no consistent industry standard has been adopted.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date.

14. Contact Information

Queen City Roofing and Exteriors

Website: https://www.queencityroofingkc.com

Phone: 8162370727

Email: valerie@queencityroofingkc.com

Mailing Address: 1221 W. 103rd St. Ste. 113 Kansas City MO. 64114

Saved form requests

When you request an inspection, estimate, financing information, a maintenance plan, a referral, or the homeowner guide on this website, we save the details you enter (such as name, email, phone, property address, the service you're interested in and the options you check) so our team can follow up. These requests are stored privately and are not visible to other visitors. Marketing emails are only sent if you check the optional box, and you can unsubscribe at any time. Text messages are only sent if you check one of the optional text-message boxes, and you can reply STOP at any time. We do not sell this information. To ask about or remove your saved request, contact valerie@queencityroofingkc.com or (816) 237-0727.

Optional analytics

On our official website we may use Google Tag Manager, Google Analytics and Microsoft Clarity to understand which pages and buttons are useful, but only after you choose "Allow analytics". Google Analytics measures visits and actions such as page views and form requests. Microsoft Clarity is a behavioral analytics tool: it can record how visitors scroll, click and move through a page (session replays and heatmaps) and may collect technical details about your browser and device. We set Clarity to hide page text and anything you type, and we do not send your name, email, phone number, address or anything you type into forms or the chat assistant to these tools. They are not used on our sign-in or private staff pages. Advertising features remain off.

If you choose "Reject", our site does not load these tools. If you allowed analytics and later choose "Reject", our site stops sending them information and tells Google Analytics and Clarity to stop for the rest of your visit; a tool that already loaded may still make some network requests until you close or reload the page. Your choice is saved in your browser, and you can change it at any time using the "Analytics choices" link at the bottom of each page. Google and Microsoft handle the data they receive under their own privacy policies.